Customer Support

How can I speak to a Cooks representative?

If you need immediate assistance, please give us a call at 651.228.1333 during these hours:

  • Monday — Friday, 10 AM — 9 PM
  • Saturday, 10 AM — 7 PM
  • Sunday, 12 PM — 5 PM
You can also reach us by email, , every Monday — Friday, 9 AM — 5 PM.

What is Cook's Product Return Policy? And the Cooking Class cancelation policy?

We want to make sure you Love, with a capital "L", your kitchen equipment and Cooking Class experience. Read the product return and class cancelation policy details here so we can do our best to help you.

Are all the products you carry in-stores available online?

Our website features our top products and highlights a wide variety of culinary equipment. To see our full assortment, please visit one of our retail locations. You can also give us a call at 651.228.1333 and press 1. We’re happy to answer your questions and ship products to you if it is an item we stock.

How do I track my package?

Within 48 hours of placing your order, you will receive a tracking number via email. You can use this number to track your shipment. If you have any questions about shipping or tracking of your product after your order has been placed please email us at:

Do I have options for shipping?

We currently offer Standard Shipping (3-5 business days). If you would like information on alternative shipping methods (overnight or 2-day), please call us at 651-228-1333 and press 1 to speak with our retail team. All shipments going to an Amy Post Office, a Fleet Post Office or any U.S. Territories: Allow two weeks for delivery.

Where are your stores located?

We have you covered across the Twin Cities. Click here to find a Cooks of Crocus Hill near you.

Where can I find parking and driving information to your locations?

Need information on how to find us, and where to park? Simply click here to find all the details.

Where can I learn more about your Cooking Classes?

Click here to review our Frequently Asked Questions regarding our Cooking Classes.

Where can I learn more about your private and corporate culinary events?

Click here to review our Frequently Asked Questions regarding Private Events.

Where can I learn more about your Crop Shares?

Click here to review our Frequently Asked Questions regarding our Crop Shares.

Did we miss something? Unable to find what you were looking for? Send us a note and we'll be in touch shortly!

Customer Care

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Dear Customer,

Thank you for inquiry with Cooks of Crocus Hill. We're currently cooking up some fun in the kitchen and will be back in touch soon. Our customer service hours are Monday - Friday 9:00am - 5:00pm.

If you are in need of an immediate response, or your email is regarding a cooking class occurring within the next 48 hours, please call us at 651.228.1333.

The Cooks Team