Cooks of Crocus Hill has created this Privacy Policy to let you know our information gathering and dissemination practices for this Web site, Because we are committed to your privacy, we want you to know:

  • What personally identifiable information we collect from you on this Web site
  • How we use the information we collect
  • The people we may share the information with
  • What choices you have regarding the collection, use and distribution of your information
  • The security procedures we have put in place to protect you against the loss, misuse or alteration of information under our control

Visiting Our Site

We track how and when visitors use our site. We use this information to improve our site design and provide customers with a fulfilling shopping experience. Your IP address, browser and reference site domain name are logged every time you visit our site. We use this data to analyze load information and maximize the efficiency of our servers. Except as provided in this Privacy Policy, we will not share this data with anyone in any way.

Using Cookies

We may use “cookies” on our site. Cookies are files stored on your computer’s hard drive by your browser to help us optimize your shopping experience. Cookies do not include any data that will identify you personally. They will, however, allow you to use some specialized features of our site. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Contacting Cooks

You should always feel free to contact us at 651.292.0949. Except as provided in this Privacy Policy, the information you provide to Cooks by phone is not shared with anyone without your consent.

Purchasing from Our Site

When you make a purchase from our site, we will ask for your name, telephone number, address, email address, and credit card number/expiration date. We use this data to process your order. Except as noted in this Privacy Policy, we will not sell, rent or share this data to any other organization without your consent. We may also use the information about the purchases you make to customize our product recommendations. We use VisiNet to process credit card orders. We supply them with data for credit card authorization and fraud detection only, and they are restricted from using the data for any other purposes.

Cooks Mailings and Classes

When you register for classes with Cooks, we will use your information to send you our class schedule, and other occasional offerings from Cooks, through regular postal mail. In the future we may also use the information for emails containing information about Cooks classes and other offerings from Cooks. Your information will also automatically enroll you in our Cooks Stuff program and we may mail merchandise credit vouchers to those who have made qualifying purchases and provided their information to us.

Third Party Relationships

We have established several relationships with third parties vendors to best serve our customers. The following summarizes how we share the information we gather from our site with our vendors.

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from theirs. These affiliates can only access data about the number of transactions that occur on our site and their resulting earnings. They cannot access our customers’ personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We may enter into certain third party agreements for the purpose of helping to administer the affiliate programs. These third parties may have access to certain of your information if you are an affiliate of the Web site but is restricted to only use such information in connection with its administration of the affiliate programs.

Web Site Evaluation: From time to time, we engage certain third parties to observe, track and report on the behavior of the users of this Web Site in order to evaluate the performance and features of this Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information we provide them with for any other purpose.

Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (via email) but only to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose. Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security Policy

We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to log on to our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link that reads “Lost your password?” Click on this for instructions on how to retrieve your password. Only our employees who need to use personal information in serving our customers have access to your personal data. To ensure only necessary access, this data is password protected. All of our employees with access to this data are trained on our security policy and practices when they are hired. Periodically, these employees are given a refresher course to ensure security of this data. Our site is reviewed every two years for security.

Changes to Our Privacy Policy

We will notify all existing customers in our database of any material change to our Privacy Policy via email. These changes will also be reflected on this page.

Questions about Our Privacy Policy

If you have any questions regarding this Privacy Policy or any of our policies, please contact Cooks by phone at 651.292.0949. Thank you for visiting our site!