RETURNS – ONLINE PRODUCT PURCHASES

Of course we hope that you love your new purchase. But if for any reason you wish to send it back, we accept returns within 30 days of receipt of the package for a full refund. After 30 days and up to 6 months, we will issue a gift certificate.

If we shipped the wrong item to you, or if it was defective or damaged during shipping, we will pay the cost to have it shipped back to us. However, if the item just isn’t what you thought it would be or if you received it as a gift and it just isn’t your style, we will deduct the cost of shipping and handling from your refund.

If you decide you want to return an item, please call 651.292.0949 or email cookie@cooksofcrocushill.com to make arrangements for UPS to come pick the item up at your doorstep. All merchandise must be returned in its original packaging and in salable condition. To receive a refund, all returns must be authorized by a Cooks representative before they are shipped to us. Unauthorized returns and/or returns not sent via our carrier will be rejected.

And for your convenience, we also accept returns and exchanges of items purchased on our website at any of our retail locations.

RETURNS & EXCHANGE POLICY – IN-STORE PRODUCT PURCHASES

Unused items in their original packaging may be returned for a full refund within 14 days of purchase.  After 14 days, a store credit only will be issued. Cash refunds will only be given for cash purchases of $20 or less.  For cash purchases of greater than $20 or purchases by check, a refund check will be mailed within 30 days of the return.  Returns of items purchased by credit card will be credited to the card used. 

A receipt dated within 30 days is required for all returns and exchanges. All returns and exchanges must be new, unused and contain all original packaging and accessories. All clearance merchandise, special orders and gift certificate sales are final.

A gift accompanied with a gift receipt will be issued a store credit.

Returns will not be accepted after 30 days.

Returns for damaged products often require customers to contact the vendor directly.

CLASS CANCELLATION

We realize that emergencies do occur and that life situations do arise. However, we also hope you understand that in our commitment to all of our class participants, a lot of time, effort and resources go into the preparation of a successful class. For this reason, we do require ONE WEEK (TWO WEEKS for groups larger than 4) advance notice on any class cancellation. If canceling is necessary, and one-week advance notice is given, we will offer you store credit usable toward the purchase of another class of your choice. We appreciate your understanding that there will be NO EXCEPTIONS MADE TO THIS POLICY.

In the event that Cooks of Crocus Hill cancels a class, a FULL REFUND will be given and you will be notified as soon as possible.

Cooks of Crocus Hill does not cancel classes due to weather.